TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

By purchasing services from CXO Resumes, you acknowledge that you have read, understood, and agreed to our pricing, process, and Terms and Conditions.

PAYMENT TERMS

Full payment is required before work begins.

Payments may be made through the payment options available at checkout, including credit card and PayPal.

PayPal: You may pay securely using your PayPal account, debit card, or credit card. Eligible customers may also be offered PayPal Pay Later, including four interest-free payments or longer monthly payment plans. Availability, approval, terms, and potential interest charges are determined solely by PayPal at checkout.

Credit Card and Stripe: Credit and debit card payments are securely processed through Stripe. If a third-party installment option is displayed at checkout, eligibility, approval, payment schedules, fees, and potential interest charges are determined by the applicable payment provider.

CXO Resumes does not determine whether a client qualifies for an installment plan and cannot guarantee that financing or an interest-free payment option will be available.

When a client uses an installment payment provider, CXO Resumes still receives payment for the purchased service according to the payment provider’s terms. The client remains responsible for completing all scheduled payments directly with that provider.

CANCELLATIONS AND REFUNDS

Because resume writing and related career services are customized for each client and cannot be resold, all sales are final.

CXO Resumes does not provide refunds, cancellations, credits, or chargebacks for:

  • Services already started or completed
  • Services purchased but not used
  • A client’s decision not to continue with the project
  • Delays caused by the client
  • A change in the client’s career direction, target position, or personal circumstances
  • Dissatisfaction based on subjective preferences after the agreed-upon services have been provided

PROJECT COMMENCEMENT AND EXPIRATION

All projects must begin within 90 calendar days of the payment date.

To begin the project, the client must submit all requested information, complete the applicable Career Assessment or intake questionnaire, provide the requested target positions, and schedule a consultation when one is included or required.

CXO Resumes reserves project capacity based on each purchase and may decline other work accordingly. If the client does not provide the required materials or begin the project within 90 calendar days, the payment and services will be forfeited unless CXO Resumes agrees otherwise in writing.

PROJECT SCHEDULE AND DELIVERY

Once CXO Resumes receives all required information and materials, it will provide an estimated delivery date.

The standard turnaround time for the initial draft is generally 6 to 14 business days after Irma Rojas receives all required information. The delivery period does not begin on the payment date unless all requested information has also been submitted.

Turnaround times may vary based on:

  • Project scope and complexity
  • The completeness of the client’s information
  • The number of documents included
  • Client response times
  • Current project volume
  • Holidays, illness, emergencies, technology failures, or circumstances beyond the reasonable control of CXO Resumes

We will make every reasonable effort to meet the estimated delivery date without sacrificing quality.

Any delivery date provided is an estimate and not a guarantee unless CXO Resumes expressly confirms otherwise in writing.

CLIENT RESPONSIBILITIES

The client is responsible for providing complete, accurate, and truthful information.

The client must carefully review every draft and confirm the accuracy of all:

  • Names and contact information, employment dates, job titles, company names, education and credentials, financial figures, performance results, awards and professional affiliations, links, email addresses, and telephone numbers, and other information.

CXO Resumes relies on information provided by the client and is not responsible for independently researching or verifying the accuracy of that information.

The client is responsible for identifying confidential, proprietary, restricted, or legally protected information that should not appear in the final documents.

REVISIONS AND EDITS

Unless a different revision policy is stated in the client’s proposal or package, the client is entitled to three rounds of revisions and one final quality review.

A revision round is one consolidated submission of requested changes covering all documents and design elements delivered for review.

Revisions are intended to correct or refine the original strategy and content based on the information provided before we developed the first draft.

Revisions do not include:

  • A new career direction or target position
  • New job descriptions provided after development begins
  • Substantial new information not previously disclosed
  • A complete change in strategy
  • Rewriting documents for a different industry or professional level
  • Creating additional documents or versions not included in the purchased package
  • Changes based solely on conflicting advice from another resume writer, critique service, coach, recruiter, family member, or friend
  • Revisions requested after the project has been finalized

Substantial new content, a changed career direction, or work outside the original project scope may require an additional fee.

REVISION PROCESS

The revision process is as follows:

  1. CXO Resumes delivers the initial draft.
  2. The client reviews the entire draft and submits one consolidated set of revisions within 14 calendar days.
  3. CXO Resumes completes the first revision round and returns the updated draft.
  4. The client submits the second consolidated revision round within 14 calendar days.
  5. CXO Resumes completes the second revision round and returns the updated draft.
  6. The client submits the third and final consolidated revision round within 14 calendar days.
  7. CXO Resumes provides the fourth version for the client’s final quality review.
  8. The client reviews the document for typographical errors or incorrect information.
  9. CXO Resumes completes applicable final corrections and delivers the finalized documents.

The client should review each version carefully and combine all requested changes into one submission per revision round.

Revision requests must be submitted in writing by email, through Microsoft Word Track Changes, or through comments placed directly in the Microsoft Word document. A telephone consultation may be provided during the revision round when needed.

If the client does not respond within 14 calendar days after a draft is delivered, CXO Resumes may consider that version approved and finalize the project as written.

FINALIZATION AND ADDITIONAL CHANGES

Once the client approves the documents or CXO Resumes delivers the final documents, the project is considered complete.

After final delivery, CXO Resumes is not responsible for incorporating additional content, strategic changes, or a new career direction without an additional fee.

Work requested beyond the included revision rounds or outside the original project scope will be billed at $350 per hour, subject to availability.

Any additional work must be approved and paid for before it begins.

PROOFREADING AND FINAL APPROVAL

CXO Resumes makes every reasonable effort to provide accurate, polished, and professionally edited documents. However, because the documents contain personal and professional information supplied by the client, the client is responsible for final proofreading and factual verification.

CXO Resumes is not responsible for:

  • Errors contained in information supplied by the client
  • Information the client omitted
  • Inaccurate or misleading statements provided by the client
  • Errors introduced after the client or another party modifies the documents
  • Errors or inaccuracies approved by the client during the review process
  • Changes in formatting caused by another device, software program, operating system, or applicant tracking system

The client’s approval confirms that the client has reviewed and accepted the documents for content, accuracy, spelling, grammar, formatting, and presentation.

THIRD-PARTY FEEDBACK

CXO Resumes develops every project according to established resume writing, personal branding, and career-marketing practices.

CXO Resumes is not obligated to change its professional writing or design strategy based on subjective or conflicting feedback from other resume writers, automated critique services, career coaches, recruiters, family members, friends, or artificial intelligence tools.

Feedback will be considered when it is factually accurate, relevant to the agreed-upon target positions, and consistent with the original project scope. CXO Resumes retains professional discretion regarding whether requested changes strengthen or weaken the documents.

CONFIDENTIALITY

Information shared before, during, and after the project will be treated as confidential.

CXO Resumes may share necessary project information with a trusted assistant, editor, designer, contractor, or technology provider involved in completing or delivering the work. Anyone assisting with the project is expected to maintain appropriate confidentiality and discretion.

CXO Resumes will not knowingly disclose the client’s confidential information for unrelated purposes without permission, except when disclosure is required by law.

PROFESSIONAL STANDARDS

Irma Rojas is a TORI Award-winning resume writer who applies current resume writing, personal branding, and career-marketing practices to each project.

By hiring CXO Resumes, the client acknowledges that the service includes professional judgment regarding writing, organization, positioning, keyword strategy, formatting, and presentation.

Although client input is an important part of the collaborative process, CXO Resumes retains professional discretion regarding recommendations that may affect the quality, credibility, readability, or effectiveness of the documents.

RESULTS DISCLAIMER

CXO Resumes does not guarantee:

  • Interviews, employment offers, promotions, salary increases, recruiter responses, admission to a program or organization, placement within a specific time frame, compatibility with every applicant tracking system, any specific career or financial outcome

Career results depend on many factors outside CXO Resumes’ control, including the client’s qualifications, experience, target positions, job-search activities, interview performance, professional network, market conditions, employer requirements, and hiring decisions.

The client remains responsible for how the documents are used and for the accuracy of all representations made to employers, recruiters, networking contacts, and other parties.

TECHNOLOGY AND FILE COMPATIBILITY

Clients should have access to Microsoft Word and possess the basic computer skills necessary to open, review, edit, save, and return documents.

CXO Resumes primarily develops and tests documents using Microsoft Windows and Microsoft Word. Formatting may display differently when documents are opened using:

  • Apple Pages, Google Docs, Mobile devices, Older software versions, Preview applications, Non-Microsoft word-processing programs, Different fonts, printers, or operating systems

CXO Resumes is not responsible for formatting or compatibility issues caused by software, devices, operating systems, fonts, or applications outside its control.

Clients should use the Microsoft Word and PDF versions provided for their intended purposes. Plain-text documents, when included, are supplied for systems or applications requiring unformatted text.

ACCEPTANCE OF TERMS

By submitting payment, the client confirms that the client:

  • Has read and understood these Terms and Conditions
  • Accepts the stated pricing and service process
  • Understands the cancellation, refund, revision, and expiration policies
  • Accepts responsibility for providing accurate information
  • Understands that career outcomes cannot be guaranteed
  • Agrees to comply with the project deadlines and review requirements

These Terms and Conditions apply unless CXO Resumes agrees to different terms in a written proposal or agreement.

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